Refund policy
Return, Refund & Cancellation Policy
Last Updated: January 20, 2026
By placing an order with Spine Ease, you agree to the terms outlined below.
Order Modifications & Cancellations (12-Hour Window)
We begin processing orders immediately after purchase.
- Orders may be cancelled or modified within 12 hours of purchase
- Requests must be submitted to support@spineeasepro.com with your order number
- After 12 hours, orders are locked for fulfilment and cannot be cancelled or modified
If an order has been assigned tracking or shipped, it is no longer eligible for cancellation and must follow the refund process below.
The Spine Ease Guarantee (hassle-free refunds)
We understand that sometimes a product may not be the perfect fit. We stand behind our products with our 60-Day Money Back Guarantee.
The “Spine Ease Promise” (Full Refund via Donation)
We aim to make the refund process simple and eco-friendly.
Because our fulfillment centers are located internationally, return shipping can be costly and environmentally unfriendly.
👉 Therefore, we do not require you to return the product.
Instead:
- If you are not satisfied within 60 days of delivery, you may:
- Donate the product to a local charity or community organization
- Email support@spineeasepro.com with your order number
- Provide a photo of the donation or receipt
Once received, we will issue a 100% refund to your original payment method.
Refund Processing
- Refunds are issued to the original payment method
- Processing time depends on your provider (Stripe, PayPal, or bank)
- Refunds may be partial or denied if items are:
- Used
- Damaged
- Incomplete
- Not in original condition
👉 A $10 return processing fee may be deducted from approved refunds where applicable.
Final Sale Items (Non-Returnable)
Certain products are marked as Final Sale and cannot be returned, refunded, or exchanged.
These items will be clearly labeled on the product page before purchase.
By completing your order, you agree that Final Sale items are not eligible for refunds due to:
- Buyer’s remorse
- Incorrect selection
- Subjective dissatisfaction
Important Note
Final Sale restrictions do not apply if the item is:
- Damaged
- Defective
- Incorrect
In these cases, contact support@spineeasepro.com with photo evidence for a free replacement.
Damaged, Defective, or Incorrect Items
- Inspect your order upon delivery
- Contact support@spineeasepro.com within 48 hours if there is an issue
- Provide clear photo evidence
Once verified, we will send a replacement at no cost.
Shipping, Tracking & “Item Not Received” Claims
- Standard USA delivery: 7–15 business days
- Tracking is provided for every order
An order cannot be claimed as “Item Not Received” if:
- Tracking shows the item is still in transit within the timeframe
- Tracking confirms delivery to the provided address
Customers are responsible for entering the correct shipping address.
Friendly Resolution Policy (Required Before Disputes)
We are committed to resolving issues quickly and fairly.
By purchasing, you agree to:
- Contact support@spineeasepro.com first
- Allow us to resolve the issue before filing a dispute
We respond within 24 hours.
Unauthorized Disputes & Abuse
We reserve the right to:
- Contest invalid chargebacks
- Provide evidence to payment processors (Stripe, PayPal, etc.)
Fraudulent claims may result in:
- Account restrictions
- Permanent bans
Agreement to Terms
By purchasing from Spine Ease, you confirm that you:
- Have read and agreed to this policy
- Understand all conditions and timelines
- Accept delivery confirmation as proof of fulfilment
Contact Us
For any inquiries: