Shipping policy

Shipping Policy

Last Updated: January 20, 2026

At Spine Ease, we aim to process and ship orders as efficiently as possible while keeping our customers informed every step of the way.

Shipping Destinations

  • We currently ship within the United States only
  • We ship to all 50 U.S. states
  • We do not ship internationally at this time

Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders placed on weekends or holidays are processed the next business day
  • Processing time does not include shipping transit time

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Transit Times

  • Standard USA shipping time: 7–15 business days
  • Delivery times are estimates only and not guaranteed

Delays may occur due to factors outside of our control, including but not limited to:

  • Carrier delays
  • Weather conditions
  • High-volume periods or peak seasons

Order Tracking

A tracking number is provided for every order once shipped.

You can track your order at any time using the following link:

👉 https://spineeasepro.com/apps/track123

Tracking updates may take 24–48 hours to appear after shipment.

Shipping Carriers

We partner with trusted third-party carriers to deliver your order.

Once your package is handed over to the carrier, delivery timelines and handling are managed by the carrier.

Shipping Delays & “Item Not Received” Claims

By purchasing from Spine Ease, you agree to our stated shipping timelines.

Chargeback Protection Clause

An order cannot be claimed as “Item Not Received” if:

  • Tracking shows the package is still in transit within the 15-business-day window, or
  • Tracking confirms the package was successfully delivered to the address provided at checkout

Delivery confirmation provided by the carrier is considered proof of fulfilment.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:

📧 support@spineeasepro.com

Include:

  • Your order number
  • Clear photo evidence of the issue

Once verified, we will issue a free replacement at no additional cost.

Lost Packages

If your package appears delayed or lost:

  • Check your tracking link for updates
  • Contact the carrier directly if needed
  • If unresolved, email support@spineeasepro.com and we will assist

We will work with the carrier to resolve the issue where applicable.

Incorrect Address Disclaimer

Customers are responsible for providing a complete and accurate shipping address at checkout.

Spine Ease is not responsible for:

  • Orders delivered to an incorrect address provided by the customer
  • Packages marked as delivered by the carrier to the entered address

Re-shipping fees may apply for orders returned or lost due to address errors.

Friendly Resolution (No Chargebacks)

Spine Ease is committed to customer satisfaction.

By purchasing from our store, you agree to:

  • Contact support@spineeasepro.com first to resolve any delivery issues
  • Allow us the opportunity to assist before opening a dispute or chargeback

We respond to all inquiries within 24 hours and aim to resolve issues quickly and fairly.

Contact Us

For shipping-related questions or concerns:

📧 support@spineeasepro.com